Create connections, not conflict, in tough conversations: Flip the Script

Words are powerful. Even with the best intentions, we may unintentionally say or do things that shut down dialogue, especially when discussing potentially sensitive, controversial, or challenging topics. Create opportunities for connections by using words that invite different perspectives and help people feel heard and valued. To work collaboratively across differences and help resolve conflicts, stay open and engaged, using language that reflects understanding and a commitment to ongoing communication. This Flip the Script reference card helps managers foster conversation and connection.