Moments That Matter

Skills training and scenario-based card video and audio for frontline managers

BACK TO MAIN

SKILLS AUDIO

In the audio-only version of this skills series we’ll be talking about skills for frontline managers that are directly connected to the Moments that Matter scenarios, and they are good leadership (and just basic human) skills to have in general. Take what works for you and leave the rest!

In the audio-only version of this scenario-based cards we’ll go through each scenario and provide insights, tips, and recommended actions so you can start building confidence and the capability to navigate sticky topics.

These are the skills to fill your toolbox with. When you’re ready, you can start to practice. Over time you may master them. Today, we invite you to explore and learn more.

SKILLS VIDEOS

In this video series, we discuss skills directly connected to the Moments that Matter scenarios, which also are good leadership (and just basic human) skills to have. Take what works for you and leave the rest!

These are the skills to fill your toolbox with. When you’re ready, you can start to practice. Over time you may master them. Today, we invite you to explore and learn more.

Intro


Awareness

Advocacy

Communication and Feedback


Microaggressions



Care