Moments That Matter

Designed to support and upskill frontline managers, this toolkit and training enable positive workplace experiences with practical scenarios and expert advice.
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Train frontline managers to make an impact

Bring Moments That Matter to your company and train managers with the knowledge, skill, and confidence to respond with respect, fairness and impact when it really matters.

  • 4–hour training for up to 30 managers, led by Catalyst expert facilitators
  • Train-the-trainer approach | 8 hour training for up to 15 internal trainers on how to implement this within your organization.

Prepare your frontline leaders.

Our scenarios, videos, and role-play-based training prepares frontline managers for critical moments, creating a positive workplace culture. Participants will develop team awareness, curiosity about workplace dynamics, confidence in navigating challenges, mutual support, respectful communication, and peer learning through role-playing and direct feedback.

87%
of frontline employees are experiencing burnout.

3x
frontline employees are more likely to stay with supportive managers.

45+
real-world scenarios designed to help your frontline managers.

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Explore the Supporter-only toolkit.

Available for all supporter organizations, the videos and 24 scenario cards are available for use below.

Skills Videos

Discover the impact of implicit bias, tackle biases at all levels, embrace inclusive leadership, and take action to foster a more inclusive culture.

WATCH THE SERIES
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Printable Cards

Master authentic communication across differences, gain tools to interrupt bias, enhance your inclusive leadership skills, and learn to recognize and combat microaggressions.

DOWNLOAD CARDS

moments that matter digital suite and cards

moment that matter cards

Digital Cards

Elevate your leadership by mastering authentic communication across differences, acquiring tools to interrupt bias, and developing inclusive leadership skills.

EXPLORE THE SCENARIOS

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Audio Scenarios

Unlock the secrets to building team trust and psychological safety. Reflect on your identity and team dynamics. Discover powerful strategies to create an inclusive, trusting, and safe team environment.

START LISTENING 

Hear from participants.

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Start making moments matter for your frontline teams today

Fill out the form to get pricing or learn more about becoming a Catalyst Supporter.

Frequently asked questions.


Are Moments that Matter Training programs available for a fee?
Yes. Moments that Matter Train the trainer and manager training programs available exclusively to Supporter companies for an additional fee. However, the original card set and video training materials are available at no cost to all Supporter organizations. Fill out the form to get pricing.
Are Moments that Matter Training programs and resources only for Supporter organizations?
Yes. Moments that Matter Train the trainer and manager training programs available exclusively to Supporter companies for an additional fee.

What does being a 'Supporter' mean?

A Catalyst Supporter is an organization that donates to Catalyst. A Supporter has access to trainings, insights, and outcomes-based tools. Supporters are able to engage Catalyst for trainings, workshops and consulting, as well as have preference to events ticketing


Topics:

Inclusive Communications Inclusive Leadership Organizational Culture Change Recruitment and Retention Frontline Employees Initiative

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